Online purchases require flexibility and support. Yoyoon.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise.
If you can’t find the answer to your questions about our Return and Cancellation Policies on this page,Please feel free to Contact Us for further assistance.
General Return Policy
All returned items must be in brand-new condition, unused and with original tags and packaging.
If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
You may return your item by contacting Customer Service and requesting a return within 7 days of receiving your order.
If we shipped you an wrong item
You have 2 options:
- 1. Exchanging it for the correct item
- 2. Returning it for a full refund.
Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.
If we shipped you an item in the wrong color
You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If an item is missing from your order
Contact Customer Service to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.
If your package is lost during shipping
Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.
If we shipped you a defective or damaged item
You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. Yoyoon.com will then ship you a new item immediately.
What is the return process?
The RMA process in three easy steps:
- STEP 1. Submit a return request in My Orders.
- STEP 2. Ship the returned item to us after request is received and approved.
Note: Please provide a tracking number for all return shipments. Yoyoon.com won’t take any responsibility for lost or missing return shipments.
- STEP 3. We'll resend a replacement or refund your money within 1-3 business days after receiving your package.
Who is responsible for the return shipping cost?
- For exchanges or dissatisfaction with products, the customer is responsible for any return or redelivery costs incurred.
- For defective, incorrect, or missing orders (where Yoyoon.com is at fault), Yoyoon.com will be responsible for the return shipment fee by regular postal mail with tracking service.
- Yoyoon.com will not pay the return shipping fee for any express mail service; only regular postal mail is allowed.
- The redelivery fee depends on local post. Please check with your local post office to inquire about international shipping fees.